$10 flat rate shipping on all CAN/US orders!

FAQ


Frequently Asked Questions

About Hand-Dyed Yarn

All SFC yarn is hand-dyed in my studio just outside of beautiful Vancouver, British Columbia.

Due to the nature of hand-dyed yarn, there will be some variation of the colours within skeins, creating a beautiful tonal effect. While every effort is made to ensure colour consistency, each skein will vary (even within the same dye lot). If making a garment with more than one skein, it is recommended to alternate your skeins to avoid pooling.

Sunday Fibre Co. is proud to be environmentally conscious - I do my best to plan all resources carefully, making as small an impact as possible. I use ethically sourced, high quality fibre from non-mulesed sheep, and non-toxic, metal-free acid dyes to create colour combinations.

All photographs are representations of colour and although great care is taken to replicate colourways accurately, some variation may occur.

    Caring For Your Yarn

    I recommend hand-washing your yarn and finished garments made from it to lengthen the life of your knitwear. Hand wash in cool water with a gentle wool-wash (I love Eucalan!), and lay flat to dry. There may be a small amount of dye bleeding in the first few washes - if this persists please contact me to address this.

    Returns and Exchanges

    At this time I am unable to honour returns or exchanges on yarn purchases, however if you received the wrong item, or if your items are damaged, please contact me right away. Any yarn that has been unwound or modified from the original selling skein condition will not be refunded. Buyer is responsible for return shipping, as shipping is non-refundable.

    Note: All pattern sales are final due to nature of product. If you have any questions or issues regarding your pattern purchase, please contact me.

    Currency and Shipping

    All prices shown are in Canadian dollars ($ CAD). Please allow up to 5 business days for your order to be shipped from Canada. Orders are shipped on Mondays (excluding statutory holidays), and shipping estimates are calculated in business days.

    Canadian orders: all Canadian orders are shipped using Canada Post, either regular or express service (dependent on buyer preference). Once orders have shipped, they become the responsibility of you, the buyer. Please contact Canada Post directly for specific questions regarding your shipment. I will do my best to answer any questions regarding shipping, however Sunday Fibre Co. is not responsible for lost or delayed shipments.

    US/international orders: all US and international orders are shipped using Canada Post, either regular or express service (dependent on buyer preference).  Once orders have shipped, they become the responsibility of you, the buyer. Please contact the carrier directly for specific questions regarding your shipment. I will do my best to answer any questions regarding shipping, however Sunday Fibre Co. is not responsible for lost or delayed shipments. SFC is not responsible for any taxes, customs or duties that may arise upon delivery of your shipment. 

    Any order deemed undeliverable by the carrier may result in your shipment being returned or abandoned. Please ensure the shipping information is correct at checkout. All shipping costs are non-refundable.